The customer is responsible for providing a detailed bill of lading of all items provided for transport. There should also be a QBR or quarterly Business Review on the carrier you choose. It should also be a contract with agreements and milestones. A specific SLA/KPI document follows. This comprehensive document must be presented in phases, as it is broad and has been agreed as a win-win document. Important comment: Always use cooperation and trust your relationship with a logistics provider. Not everything is a cost or price discussion. Let the logistics provider show you that they are working as a professional in this win-win partnership. You and your logistics partner should be the theme: what is measured is achieved. If not, why? What experiences do you have in service logistics level agreements or slas in each sector? Were they effective? What KPIs do you want to see? delays in the event of “force majeure” where one or both parties to the contract are unable to meet its obligations under this treaty; no party is responsible for the termination of the contract. The customer is then responsible for calculating the payment with the rate per tonne per kilometre to the point where the transport was interrupted. PandaTip: This section of the model protects you from liability in case of shipping delay for any of the reasons listed.
It also protects your customer in case he is forced to violate this transport contract for reasons beyond his control. Any losses incurred during transport between the loading point and the final destination are deducted from the transport bill. In the event that the theft of a truck of armed men, or any other person with firearms, the case will be immediately reviewed in collaboration with local law enforcement. The service provider is not responsible for such a loss resulting from armed attacks until the investigation is closed and the case is closed. This can be modified or extended by the written agreement of both parties. In the event of a disagreement resulting from this treaty, the parties agree to negotiate an agreement on that agreement or, if an agreement is not reached, mediation disagrees before submitting a case. A Service Level Agreement (SLA) is a contract between a logistics service provider and a customer that generally measurably determines the services that the logistics service provider will provide. Many logistics service providers make ALS available to their customers. More recently, the logistics services of large companies have taken on the idea of writing a service level agreement in order to measure, justify and perhaps compare the services provided to their customers (users in other services within the company).
Some basic metrics or key performance indicators (KPIs) that can indicate SLAs include: The customer pays for all transportation costs, such as toll roads, turnpikes or unforeseen road taxes. If delivery is delayed due to the service provider`s fault or gross negligence, the service provider is granted 48 hours until full delivery. If the supplier is unable to resolve the issue on time, the customer reserves the right to charge the carrier the delay of $20.00 per tonne per day for each day the convoy/truck is 48 hours late.